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FREQUENTLY ASKED QUESTIONS
OUR PRODUCTS
How do I make a purchase on your website?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
What is OEKE TEX standard-100 certification?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
What is Fully Combed (FC) cotton?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
How do I purchase for international shipping?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
What is Bamboo viscose material?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
Where do I use the promo code?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
SHIPPING & DELIVERY
How long does shipping take?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
How much does shipping cost?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
Will I be able to track my order?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
Do you ship internationally outside Malaysia?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
Do you offer Free shipping?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
RETURNS & REFUNDS
What is your refund policy?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
What is your policy for late / lost delivery?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
What is your exchange policy?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
What about defective items?
![PLUS.png](https://static.wixstatic.com/media/df0672_169b41e0913445f0b3457ee813310d29~mv2.png/v1/fill/w_17,h_17,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/PLUS.png)
We Got You Covered
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